Privacy Policy

Last updated:

Basquelanders ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a booking, or interact with us in other ways.

1. Information We Collect

We may collect:

  • Personal Information: Name, email address, phone number, postal address, payment details, and identification documents (where required for legal or travel compliance).

  • Booking Details: Travel dates, group size, preferences, dietary or accessibility requirements, special requests, and the experiences and services you have purchased.

  • Technical Data: IP address, browser type, device information, referring URLs, and pages viewed on our website.

  • Communications: Records of your communications with us, including emails, enquiries, and feedback.

2. How We Use Your Information

We use your information to:

  • Plan, process, and manage your journey and bookings

  • Coordinate with our partner wineries, restaurants, guides, and artisans on your behalf

  • Provide customer service before, during, and after your trip

  • Personalize and enhance your journey

  • Send confirmations and, where permitted by law, marketing communications

  • Comply with legal obligations, including travel and immigration requirements where applicable

3. Website Forms & Marketing Consent

By submitting a form on our website (including enquiry, contact, or newsletter forms), you agree to Basquelanders contacting you by email or phone about your enquiry, and, unless you tell us otherwise, to receive occasional marketing communications from us about journeys, offers, and news.

You can withdraw this consent at any time by using the unsubscribe link in any email we send you, or by contacting us directly. This will not affect our ability to contact you regarding an active enquiry or booking.

4. Sharing Your Information

We may share your information:

  • With trusted partners involved in delivering your journey, such as guides, wineries, restaurants, accommodations, and transport providers, to the extent necessary to arrange your experience

  • With service providers who help us operate our business, such as payment processors and IT providers

  • To comply with legal requirements

  • With your consent, where required

We never sell your personal data to third parties.

5. Cookies

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyze site traffic

  • Personalize your experience

You can adjust your browser settings to refuse cookies, though this may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data

  • Correct inaccuracies

  • Request erasure

  • Object to certain uses

  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

8. International Transfers

As we operate in the Basque Country, Spain, and welcome guests primarily from the United States, your personal data may be transferred between Spain, the European Union, and your home country in order to plan and deliver your journey. We take steps to ensure such transfers are handled in line with applicable data protection law.

9. Retention

We retain your information only as long as necessary for the purposes described in this Policy, or as required by law.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on our website with the revised date.

11. Contact Us

For questions about this Policy, please contact us.